Refund policy
The return policy applies to any airsoft guns made through our web shop with factory defect only (Slide crack on GBB Pistol is not considered factory defect). And you must notify our web shop within 7 days of receipt of the package. We reserve the right to deny any request for returns made after 7 days of delivery to your address.
To start a return, you can contact us at support@maruistore.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@maruistore.com.
Damages and issues
Firstly, all returned goods must be in perfect condition and with all original packaging, manuals and all other supplied accessories,. Any damage will be assessed by us and the amount of credit will be judged based on whether the returned items was used, missing parts or damaged due to lack of knowledge on its operation.
Secondly, you will be responsible for paying the shipping charges for the returned products to us. We will send you the return shipping address via email or text messages. You will be notified via email/text messages once we received the returned package.
Exceptions / non-returnable items
Returnable: All types of guns, including AEG and GBB due to factory defect
Not Returnable: Combat Gear, Accessories, Upgrade Parts and Crack or damaged slide on Pistol, Pistol and Riffle damaged due to lack of knowledge on its operation.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.